Terms and Conditions - Professional Pest Control Services Australia

Terms and Conditions of Trade

“Company”: The Complete Bros Pty Ltd, trading as The Complete Bros – Pest Control.
“Client”: The individual or entity engaging the services of the Company.
“Services”: Pest control treatments and related services provided by the Company.

The Company agrees to provide the Services as outlined in the agreed service proposal or quotation.
All Services will be conducted professionally, using safe and approved pest control products.

Cancellation by Client:
- Cancellations made with less than 2 business days’ notice may incur a cancellation fee of $100.
- Cancellations made with less than 1 business day’s notice may incur a fee up to the full service cost.
- Cancellation of any termite barrier or works over $1,000 within 2 days of the booked commencement date will incur a fee equal to the customer’s deposit amount.
Rescheduling:
- Clients may reschedule appointments without penalty if notice is given at least 2 business days prior to the scheduled service.
- Rescheduling with less than 2 business days’ notice may incur a fee as outlined above.

Payment is due upon completion of the Services, unless otherwise arranged in writing.
Accepted payment methods include credit card, bank transfer, and other methods specified at the time of booking.
Late payments may incur additional charges or interest as specified in the invoice.
A deposit of at least 10% is required for all termite barriers and any services over $1,000 in value.
The deposit amount is at the discretion of the business and may be up to 50% if required by the Company.
No works will commence without this deposit.
If the Client has financed the service through one of the Company’s approved finance partners, no further payments are required prior to the completion of the works.
If the Client chooses to pay cash for the service, full payment must be made on the day of service before work commences or any injection/treatment is applied at the property.

The Company guarantees the effectiveness of its treatments for the period specified at the time of service.
If pest issues persist within the guarantee period, the Client may request a follow-up treatment at no additional cost, subject to:
- The warranty covers only the treated areas and the specific pests addressed.
- The Client must adhere to post-treatment guidelines provided by the Company.

The Company offers termite barrier warranties based on the chemical provider’s warranty, which ranges from 8-10 years, depending on the chemical used.
To maintain a valid warranty, the Client must arrange for a termite inspection every 12 months (each financial year), which comes at an additional cost.
The warranty becomes void if the Client introduces any new conditions that could allow termites to enter the property without contacting the installed barrier.
All warranty claims must be made through the Company.

The Company will take reasonable care during service delivery.
The Company is not liable for any indirect, incidental, or consequential damages arising from the Services, except where negligence is proven.

The Client must ensure that all persons and pets are kept away from treated areas as advised.
The Company will provide safety instructions before and after the service.

The Company reserves the right to amend these terms and conditions at any time.
Any changes will be communicated to the Client and will take effect immediately upon notice.